{"id":361,"date":"2016-03-03T12:18:13","date_gmt":"2016-03-03T19:18:13","guid":{"rendered":"http:\/\/aqnetwork.org\/wp\/?p=361"},"modified":"2016-05-03T10:05:53","modified_gmt":"2016-05-03T16:05:53","slug":"systems-thinking-applied-to-strategic-management","status":"publish","type":"post","link":"http:\/\/aqnetwork.org\/wp\/2016\/03\/03\/systems-thinking-applied-to-strategic-management\/","title":{"rendered":"Customer Engagement: Understanding and Managing the New Dynamics in Customer Relationships"},"content":{"rendered":"

Thursday, April 21, 2016, Donna Agnew, RN, MSN, Administrative Director of Customer Experience for Presbyterian Healthcare Services, will describe how organizational knowledge and coordination of key customer touch points can be an effective strategic advantage in today\u2019s competitive and demanding marketplace.<\/p>\n

Donna has extensive experience in quality improvement with Lean Six Sigma methodology to achieve operational efficiencies and improvement in the patient experience.\u00a0 She is also a certified NM Baldrige Examiner, and holds a master\u2019s in nursing from the University of Texas, San Antonio and an MBA from the University of Phoenix.<\/p>\n

7:00 \u2013 7:30 am \u2013 Networking:\u00a0 Coffee and pastries served<\/p>\n

7:30 \u2013 9:00 am \u2013 Program<\/p>\n

Marriott Uptown Albuquerque Hotel
\n2010 Louisiana Blvd NE, at I-40<\/p>\n

$20 Non-Members
\nAQN Members Free<\/p>\n

Register Now<\/a><\/p>\n

Get the Flyer<\/a><\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"

Thursday, April 21, 2016, Donna Agnew, RN, MSN, Administrative Director of Customer Experience for Presbyterian Healthcare Services, will describe how organizational knowledge and coordination of key customer touch points can be an effective strategic advantage in today\u2019s competitive and demanding marketplace. Donna has extensive experience in quality improvement with Lean Six Sigma methodology to achieve […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-361","post","type-post","status-publish","format-standard","hentry","category-past-events"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/posts\/361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/comments?post=361"}],"version-history":[{"count":1,"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/posts\/361\/revisions"}],"predecessor-version":[{"id":390,"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/posts\/361\/revisions\/390"}],"wp:attachment":[{"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/media?parent=361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/categories?post=361"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/aqnetwork.org\/wp\/wp-json\/wp\/v2\/tags?post=361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}