Thursday, April 21, 2016, Donna Agnew, RN, MSN, Administrative Director of Customer Experience for Presbyterian Healthcare Services, will describe how organizational knowledge and coordination of key customer touch points can be an effective strategic advantage in today’s competitive and demanding marketplace.
Donna has extensive experience in quality improvement with Lean Six Sigma methodology to achieve operational efficiencies and improvement in the patient experience. She is also a certified NM Baldrige Examiner, and holds a master’s in nursing from the University of Texas, San Antonio and an MBA from the University of Phoenix.
7:00 – 7:30 am – Networking: Coffee and pastries served
7:30 – 9:00 am – Program
Marriott Uptown Albuquerque Hotel
2010 Louisiana Blvd NE, at I-40
$20 Non-Members
AQN Members Free