Using Performance Excellence to Drive Customer Engagement

Thursday, April 20th, Sam Hatchell, Corporate Quality Manager for Jaynes Corporation, will be presenting on “Using Performance Excellence to Drive Customer Engagement.”

Using the Malcolm Baldrige Criteria for Performance Excellence can seem overwhelming.  Jaynes has succeeded in applying the Criteria to the current organizational “Top Concern.”  Walk through a customer focus Top Concern where the Criteria helped create a company-wide customer initiative with a systematic approach.

Sam Hatchell joined Jaynes in 2009.  As Corporate Quality Manager, his vision and mission include all components of the Project Level Quality Management System including serving as the Personal Development Facilitator and Client Engagement Group Manager.  Sam holds a Construction Management degree from the University of New Mexico and is a United States Navy veteran.  He is an ASQ Certified Quality Manager and served as a New Mexico Baldrige Examiner.

7:00 – 7:30 am – Networking: Coffee and pastries served

7:30 – 9:00 am – Program

Marriott Uptown Albuquerque Hotel
2010 Louisiana Blvd NE, at I-40

$20 Non-Members
$10 NMMEP Members
AQN Members Free

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