Author: aqnadmin

Thursday, November 15: Allison Burnett, PharmD, PhC, CACP and Gail Hammer, CQA, CMQ/OE, University of New Mexico Health Sciences Center. We will describe our three-year journey towards meaningful reductions in hospital-acquired patient harm events using data to drive cycles of improvement. We will discuss our ground up approach of empowering frontline staff to develop and drive process improvement...
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Thursday, October 25: Janet Abernathy, University of New Mexico Health Sciences Center. The Bowtie Method is a visual risk assessment that can be used to describe causal relationships between threats, hazards, and consequences. It is a picture that incorporates actions that can prevent the hazard from occurring as well as actions that can be put in place to reduce the consequences if a hazard occu...
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Thursday, September 27: Joan Tafoya, Sandia National Laboratories. Quality principles are a solid foundation from which to be practicing effective leadership. Combining these with other critical leadership behaviors will enable you to leave a lasting legacy in your organization. The speaker will show how she has applied both quality and leadership principles and thinking to achieve results while m...
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Thursday, August 23: Katie Snapp, Sandia National Laboratories. When entering into interactions with internal customers, your goal is to develop a stong connection and a clear path to how you can add value. But that doesn't always happen, It takes some savvy, some awareness, and a bit of patience. An approach called the Collaborative Influencing Process can help you hit that taget for success with...
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Thursday, July 26, 2018, we'll be taking a break from our monthly seminar series and instead will have an evening networking event to relax and enjoy a happy hour mingle with colleagues and quality professionals. 5:00 - 7:30 pm Tomasita's Albuquerque 4949 Pan American Freeway Northeast Albuquerque, NM 87109 Reservations are requested by Wednesday, July 25, 2018 $10 Non-Members AQN Members F...
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Thursday, June 21: Lee Butler, Quality Director/Customer Relations Manager, Don Chalmers Ford. Attendees will learn how Chalmers Ford used a systems and process focus to increase performance and achieve the 2016 Malcolm Baldrige award. These systems helped the organization continue to perform at a high level during the transition to new leadership after the passing of their founder Don Chalmers in...
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Thursday, May 24: Shannon Muller, Department of Energy's Kansas City National Security Campus. Is your organization struggling with how to align strategy to day-to-day operations, accountability, sustainment, etc.? This Workshop is for you! Let us help you with some common struggles organizations are challenged with. We will provide some of the needed tools to help your organization to implement s...
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Wednesday, April 18th: Randy Simons & David Ortega, PNM. This interactive presentation will introduce a new lens to look through to capture and improve customer interactions with your organization. We will introduce the audience to Lean principles and the necessity of mapping to visualize and improve any process. Next, we will then walk the audience through the basic structure and elements of ...
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Thursday, March 22: Leslie Rettinger, PhD, Presbyterian Healthcare Services. Culture can influence programs in ways that affect successful implementation and sustainment. The culture in Albuquerque, New Mexico is shaped by a unique set of characteristics that offer insight into ways to design for culture from the beginning. After attending this workshop, attendees will be able to identify ways in ...
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Thursday, February 15th: Dr. Marcey Hoover, Sandia National Labs. Sandia National Laboratories delivers products with the highest safety, security, and reliability. This presentation will provide an overview of Sandia’s quality assurance challenge and explore the risks that are introduced within competency and people dependent quality assurance models. Dr. Hoover will demonstrate how a quality org...
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