past events

Thursday, June 22, 2017, we'll be taking a break from our monthly seminar series and instead will have an evening networking event to relax and visit with colleagues and quality professionals. 5:00 - 7:30 pm Claim Jumper Restaurant (on the Veranda) 5001 Jefferson St., NE  87109 (Just east of I-25 where Jefferson crosses the freeway) Reservations are requested by Friday, June 16, 2017 $10 Non-...
Read More

Thursday, May 25th, Patricia Goodson, Process Engineer for Presbyterian Healthcare Services, will be presenting on "A Quality Process:  Cascading Strategic Mission, Vision and Values." Congratulations!  You've got your Organizational Why aka your Strategic Mission, Vision and Values...now What?  And How? Join us in reviewing a case study of Presbyterian Hospital's Pharmacy Lean Model Cell; utili...
Read More

Thursday, April 20th, Sam Hatchell, Corporate Quality Manager for Jaynes Corporation, will be presenting on "Using Performance Excellence to Drive Customer Engagement." Using the Malcolm Baldrige Criteria for Performance Excellence can seem overwhelming.  Jaynes has succeeded in applying the Criteria to the current organizational "Top Concern."  Walk through a customer focus Top Concern where the...
Read More

Thursday, March 23rd, John Reed will be presenting on Quality Strategies. Some of the best strategies to improve quality begin with taking a deep look at how your customer views your organization and how they perceive quality.  Truly understanding your customer - a "customer-centric" approach to strategy - helps you focus on what they value most.  No matter what the activity, developing a custome...
Read More

Thursday, February 16, 2017, Dr. Jackie Hood will be presenting on Quality Leadership. Leadership is hard. If it were easy, it is doubtful that there would be 80,000 books on the subject sold on Amazon. 　But what makes a quality leader?　 While there are key qualities every good leader should possess and there are many pathways to excellent leadership, quality leadership has its own unique require...
Read More

A Quality Collaboration to Improve Graduation Rates Presented by Dr. Angelo Gonzales, Executive Director, Mission: Graduate AQN supports the "cradle to career spectrum" strategies of Mission: Graduate that encourage educational achievement from early childhood through career engagement.   The program strives to substantially increase the number of people in the central New Mexico area with coll...
Read More

Tuesday, November 15, 2016, Gail Mora will be presenting on The Chicken or The Egg.  The presentation challenges the audience to use eight quality principles when aligning performance with data and information.  Gail notes that "continual learning and improvement are essential in today's fast paced world," and these tools will help managers keep abreast of the changes and trends. Gail Mora hold...
Read More

  Thursday, October 20, 2016, Tim Schindele, Black Belt, will be presenting on Innovation Approaches and Methods.  The presentation will review the basic concepts of Innovation and then explore how one would approach the possibilities for Innovation within your business areas.  We will talk about various tools that can be used for an Innovation approach and will discuss Design Criteria and...
Read More

Thursday, September 15, 2016, Stan Davis, CEO and Managing Director of HAP Training of NAPA, CA, will discuss raising expectations in your organization, but without causing desperation or anxiety.  He gives examples from an NFL player, who is currently working in the league, on how to manage others in ways that provide clarity and support.  You will walk away with the conceptual knowledge and new ...
Read More

Thursday, August 18, 2016, Ralph Wallace, certified Project Management Professional, will discuss strategies to make a difference in your organization by leading good projects.  He notes that everyone in the modern organization is a project manager of some sort, working with processes and systems and changes. Ralph is a retired Information Technology Manager from Presbyterian Healthcare Service...
Read More